The Digital Platforms Hub includes guidance materials by the NSW Small Business Commission and links to assist small businesses navigate some of the challenges of operating on a digital platform, and to help digital platforms better cater for the needs of small businesses. By ‘digital platforms’ we refer to any online environment where users can share information, communicate, conduct business, or perform other activities. Examples include social media networks, marketplaces, payment systems, e-commerce sites, search engines, and online marketplaces. 

In some cases, we have been able to assist businesses in communicating with digital platforms or advocating for improvements where there are common issues or concerns. Click below to find out how we can help:

The Commission has prepared guidance to assist small businesses in navigating digital platforms, including steps they can take to manage common risks and challenges. Read our Digital Platforms Small Business Guide below.

The Commission has also developed model procedures and practices to support positive small business experiences. This guidance promotes best-practice dispute resolution and engagement with small businesses. Read our Digital Platforms Providers Guide below.