Annual Report 2023
Supporting small businesses for over 10 years
28 March, 2024
In 2023, the Commission marked 10 years of supporting small business in NSW. During this time the Commission has responded to over 230,000 requests for assistance and conducted more than 4,000 mediations to resolve business disputes.
As outlined in the 2023 Annual Report, demand for the support and assistance provided by the NSW Small Business Commission remains at record levels and is double pre COVID levels.
In those 12 months the Commission made policy and advocacy assistance to small business an even higher priority. The Commission completed over 30 targeted reviews and submissions, including a detailed review of the Retail Leases Act.
The Commission also completed a major refresh of our website, which now provides improved navigation and search capabilities. The website saw more than half a million visits in 2023 and continues to provide targeted new stories and information in a new and easier to access format.
Read more in the 2023 Annual Report.