August 2024 update from the Commissioner

I am pleased to announce that tickets are now available for NSW Small Business Month Expos in October. With knowledge sessions, networking opportunities and expert exhibitors at each expo, I encourage small businesses to see what’s on offer at these free business events. 

Small businesses continue to navigate challenging trading conditions amid rising input costs, higher interest rates and weaker customer demand. According to the Commission's latest Momentum Survey, the cost of business inputs remains the top concern for small businesses, with nearly nine in ten (87 per cent) expressing concern.  

To assist small businesses in finding a little relief, my office has published tips and strategies to save money and remain profitable in the current economic climate. It may be timely to review your pricing strategy, perform a health check on your finances and be aware of what supports are available to you.

My office recently engaged with small businesses to understand their experiences with regulation as part of the Commission’s Review of small business experiences with regulatory policy-making. The Commission received valuable feedback, including suggestions to improve small business engagement with regulatory policy-making processes. The Commission continues to consider feedback and is working towards finalising findings and recommendations by the end of 2024.   

The Commission has also called for stronger protections for small businesses participating in renewable energy schemes after solar installers reported not being paid for completed work. We have made representations to relevant authorities to ensure small businesses are safeguarded in the future. 

Recent changes to the Fair Work Act commenced on 26 August 2024. This includes changes to casual employment, with eligible casual employees able request a conversion to permanent employment. If you employ casual staff, make sure you’re familiar with the latest requirements and be ready for potential requests from employees, including the reasonable grounds for refusal. 

My office also receives regular contact from small businesses with concerns about the sale of illicit tobacco and nicotine products. If you suspect a retailer is breaking the law, you can report them to NSW Health or ask the Commission to help report on your behalf. Reporting these illegal activities helps to protect the community from potentially harmful products while supporting businesses doing the right thing.