The Commissioner’s Annual Review 2022

Small businesses across NSW had been looking forward to a better year but 2022 continued to pose serious challenges, including floods, interest rate rises, supply constraints and chronic labour shortages.

On the positive side, many of the highly disruptive impacts of COVID-19 eased as small businesses were able to operate with fewer restrictions and consumers ventured out more. However, many small businesses remained in a weaker position than before the pandemic, with regional businesses in some locations also badly affected by several major flood and weather events which hit the State during the year.

These conditions drove strong demand for the Commission’s support services with 18,300 business receiving our direct support.

We continued to invest in and improve the Commission’s key services, aided by increased funding from the NSW Government. Demand for our mediation service remained high, well above pre-pandemic levels.

Read more in our 2022 Annual Review.